Soleae Feet — Refund & Cancellation Policy

Virtual Sessions ("Foot-natic Film")

Last updated: 8/12/2026

1. General rule

Virtual sessions are non-refundable once the booked start time has passed. Payment is taken at the time of booking and secures the Solet's reserved slot.

2. Client cancellations

  • 24 hours or more before the session start time: full refund to the original payment method.

  • Less than 24 hours before the session start time: no refund. The session is treated as delivered whether or not the Client attends.

  • Cancellations must be made through your Soleae Feet account. Requests sent by any other channel may not be processed in time.

Refunds are issued to the original payment method only and typically appear within [X] business days, depending on your bank or card issuer.

3. Client no-show or late arrival

If the Client does not join, joins late, or leaves early, the session is treated as delivered in full. No refund or partial credit is given. The Solet is not required to extend the session past its scheduled end time.

4. Solet no-show

If the Solet does not appear for a confirmed session, the Client may choose either:

  1. a full refund to the original payment method, or

  2. a credit of equal value toward a future session.

The choice belongs to the Client. Repeated no-shows by a Solet may result in suspension or termination of her account.

5. Technical failures

If a session cannot proceed because of a failure on the Soleae Feet platform or its session provider, Soleae Feet will offer a full refund or a credit toward a future session, at the Client's choice.

Failures on the Client's own side — including internet connection, device, camera, microphone, or software — are not grounds for a refund.

If a session is interrupted partway through and cannot be resumed, Soleae Feet will review the circumstances and may issue a partial refund or credit at its discretion.

6. Short-notice offers

Sessions booked through a short-notice offer, or through an offer for a time outside a Solet's posted availability, follow the same terms above. Because these bookings are usually accepted inside the 24-hour window, they are in practice non-refundable once accepted by both Soleae Feet and the Solet.

7. Rescheduling

A session may be rescheduled once, at no charge, if the request is made at least 24 hours before the scheduled start time and the Solet has a suitable slot available. Inside 24 hours, a reschedule is treated as a cancellation under Section 2.

8. Conduct and terminated sessions

A session ended early by the Solet or by Soleae Feet because of Client conduct that breaches the Terms of Service or Community Guidelines is not refundable. This includes attempting to record the session, requesting content outside the stated service, or abusive behaviour.

Recording of a session by either party is prohibited.

9. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Accounts with a chargeback raised before contacting Soleae Feet may be suspended pending review.

10. Contact

Refund and cancellation requests: [SUPPORT EMAIL] Soleae Feet, [REGISTERED ENTITY NAME], 800 N King Street, Ste 304, Wilmington, DE 19801

We aim to respond to all requests within [X] business days.