Soleae Feet — Refund & Returns Policy

Pre-Owned Gear Portal

Last updated: 8/12/2026

1. All sales are final

Because of the personal nature of the items sold, the Pre-Owned Gear Portal does not accept returns and does not offer refunds once an item has shipped. Please review the listing carefully before purchasing.

2. What your purchase includes

Every purchase includes the listed item plus a short video, made for you by the Solet, showing her wearing that item. The video is a minimum of five seconds.

The purchase price is set by the Solet. Listings have a minimum price of $80.

3. Shipping and handling

A flat shipping-and-handling fee of $20 is paid by the Client to Soleae Feet on every order. This fee is non-refundable once the item has shipped.

Items are shipped by the Solet directly. The name and physical address of each party are concealed from the other; Soleae Feet's mailing address is used as the return address on the label.

4. Cancelling an order

An order may be cancelled for a full refund only if the Solet has not yet shipped the item. Once a tracking number is issued, the order can no longer be cancelled.

5. Solet fails to ship

Solets must ship within three days of the order. If the item is not shipped within that window, or is not shipped at all, the Client receives a full refund including the shipping-and-handling fee. The Solet's account may be suspended or terminated.

6. Item lost or not delivered

If tracking shows the package was not delivered, contact us at [SUPPORT EMAIL] within [X] days of the expected delivery date. Soleae Feet will investigate with the carrier and, where the package is confirmed lost in transit, issue [a full refund / a credit] to the Client.

Packages marked delivered by the carrier are treated as delivered. Soleae Feet is not responsible for items lost or stolen after delivery, or for delivery failures caused by an incorrect address supplied by the Client.

7. Item not as described

If the item received is materially different from the listing, contact us at [SUPPORT EMAIL] within [X] days of delivery with photographs. Soleae Feet will review the claim and may, at its discretion, issue a partial or full refund. The item is not returned.

Soleae Feet may inspect items in transit through its mailing address but does not guarantee inspection of any order.

8. Video not delivered

If the accompanying video is not provided, contact us at [SUPPORT EMAIL]. Soleae Feet will require the Solet to supply it or, failing that, issue a partial refund of [X]% of the purchase price.

9. Solet payment

Solets are paid once the package reaches its destination. Payouts are held until the delivery is confirmed and any open claim is resolved.

10. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Accounts with a chargeback raised before contacting Soleae Feet may be suspended pending review.

11. Contact

Refund and order enquiries: [SUPPORT EMAIL] Soleae Feet, [REGISTERED ENTITY NAME], 800 N King Street, Ste 304, Wilmington, DE 19801

We aim to respond to all enquiries within [X] business days.