Terms of Service
Effective Date: [DATE] Last Updated: [DATE]
These Terms of Service ("Terms") govern your access to and use of the website, mobile applications, and services (collectively, the "Platform") operated by [Soleae Feet], [C-Corporation] registered at [800 North King Street Wilmington Delaware] ("Company", "we", "us", "our").
By creating an account, browsing, purchasing, listing, or booking on the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. Definitions
Platform — the Company's website, apps, and related services.
User — any person who accesses the Platform.
Client — a User who purchases products or books sessions.
Provider — a verified User who lists products or offers sessions through the Platform.
Products — pre-owned footwear, hosiery, socks, insoles, and related foot-care or foot-adjacent goods listed for sale.
Sessions — leisure and relaxation foot massage ("foot rub") appointments booked through the Platform, whether in person or virtual.
Content — text, images, video, audio, reviews, and other material submitted to the Platform.
2. Eligibility
2.1 You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Platform. There are no exceptions.
2.2 By using the Platform you represent that you have the legal capacity to enter into a binding contract and are not barred from doing so under any applicable law.
2.3 We may suspend or terminate any account where we reasonably believe the User is underage or has provided false identity information.
3. Accounts and Verification
3.1 You must provide accurate, current, and complete information when registering and keep it updated.
3.2 You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at [SUPPORT EMAIL] of any unauthorised use.
3.3 Providers may be required to complete identity verification, submit documentation, and satisfy any licensing or registration requirements applicable in their jurisdiction before listing or offering Sessions.
3.4 We may refuse, suspend, or revoke verification at our discretion.
4. The Company's Role
4.1 The Platform is a venue and intermediary. Transactions for Products and Sessions are formed directly between Client and Provider.
4.2 We are not a party to those transactions, do not own or inspect Products before sale, and do not employ Providers. Providers are independent contractors, not our employees, agents, or partners.
4.3 We do not guarantee the quality, safety, legality, or accuracy of any listing, Provider, Client, or Content.
5. Products — Pre-Owned Goods
5.1 Condition disclosure. Sellers must accurately describe the condition, age, wear, materials, size, and prior use of every item. Photographs must be of the actual item.
5.2 Hygiene. All Products must be handled, cleaned where appropriate, and packaged in accordance with our [HYGIENE POLICY / SELLER GUIDELINES]. Items that are soiled beyond the disclosed condition, damp, contaminated with bodily fluids, or that pose a health risk are prohibited.
5.3 Prohibited items. Counterfeit goods, stolen goods, items containing biological or hazardous material, medical devices requiring prescription, and any item whose sale is restricted under applicable law may not be listed.
5.4 No medical claims. Products are sold for personal, non-medical use. No listing may claim to diagnose, treat, cure, or prevent any condition.
5.5 Returns. Due to the intimate and pre-owned nature of the Products, sales are final except where the item materially differs from its description, arrives damaged, or a right of return is required by law. Claims must be raised within [X] days of delivery via [RETURNS PROCESS].
5.6 Risk and title pass to the Client on delivery.
6. Sessions — Foot Rubs and Leisure Services
6.1 Sessions are offered strictly for relaxation, comfort, and leisure. They are not medical, therapeutic, chiropractic, podiatric, or physiotherapy services, and are not a substitute for professional healthcare.
6.2 Non-sexual services only. The Platform strictly prohibits sexual services, solicitation, sexual contact, nudity, and any exchange of sexual conduct for value. Violations result in immediate permanent termination and may be reported to authorities.
6.3 Consent and boundaries. Both parties must respect stated limits at all times. Either party may end a Session at any point for any reason without penalty where they feel unsafe or uncomfortable.
6.4 Health disclosure. Clients should disclose relevant conditions (open wounds, infections, circulatory conditions, recent injury, pregnancy) before a Session. Providers may decline a Session on reasonable health or safety grounds.
6.5 Licensing. Providers are solely responsible for holding any massage, bodywork, or business licence required in their jurisdiction, and for their own taxes and insurance.
6.6 Location and safety. In-person Sessions take place at the location agreed in the booking. Users attend at their own risk and are encouraged to use the Platform's safety features, including [SOS / CHECK-IN FEATURE].
7. Bookings, Cancellations, and No-Shows
7.1 A booking is confirmed only when the Platform issues a confirmation.
7.2 Cancellation windows, refund eligibility, and no-show charges are set out in our [CANCELLATION POLICY], which forms part of these Terms.
7.3 Repeated late cancellations or no-shows may result in restrictions on your account.
8. Payments and Fees
8.1 Payments are processed by our third-party payment provider, [PAYMENT PROCESSOR]. Their terms apply in addition to these Terms.
8.2 We charge [SERVICE FEE / COMMISSION] as disclosed at checkout or in the Provider dashboard. Fees may change on [X] days' notice.
8.3 Provider payouts are released [PAYOUT SCHEDULE], subject to holds for dispute, chargeback, fraud review, or investigation.
8.4 Prices are shown in [CURRENCY] and exclude applicable taxes unless stated. You are responsible for taxes arising from your own activity.
8.5 Chargebacks made in bad faith may result in account termination and recovery of costs.
9. Memberships and Subscriptions
9.1 Paid memberships renew automatically for successive [PERIOD] terms until cancelled.
9.2 You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period.
9.3 Except where required by law, membership fees are non-refundable for partial periods.
10. Prohibited Conduct
You must not:
use the Platform if under 18, or facilitate use by a minor;
offer, request, or imply sexual services or content of any kind;
harass, threaten, stalk, dox, impersonate, or discriminate against any User;
record, photograph, or stream a Session without the other party's express consent;
transact off-Platform to avoid fees, or share contact details for that purpose;
post false, misleading, defamatory, or infringing Content;
scrape, reverse-engineer, overload, or interfere with the Platform or its security;
use the Platform for money laundering, fraud, or any unlawful purpose.
11. User Content
11.1 You retain ownership of your Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, and display it for the purpose of operating and promoting the Platform.
11.2 You warrant that you own or have the rights to your Content and that it does not infringe any third-party right.
11.3 Reviews must reflect a genuine transaction. We may remove Content that violates these Terms, but we are not obliged to monitor it.
12. Privacy
Our collection and use of personal data is described in our [PRIVACY POLICY], which is incorporated into these Terms by reference.
13. Intellectual Property
The Platform, its software, design, trademarks, and branding are owned by the Company or its licensors. No right or licence is granted except as expressly stated.
14. Suspension and Termination
14.1 You may close your account at any time.
14.2 We may suspend or terminate access, remove listings, or withhold payouts where we reasonably believe these Terms have been breached, where required by law, or to protect Users.
14.3 Sections that by their nature should survive termination will survive, including Sections 8, 11, 13, 15–19.
15. Disclaimers
15.1 The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
15.2 We do not warrant uninterrupted or error-free operation, or that any Product or Session will meet your expectations.
15.3 We make no representation regarding the conduct of any User. You interact with other Users at your own risk.
16. Limitation of Liability
16.1 To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunity.
16.2 Our aggregate liability arising out of or relating to the Platform will not exceed the greater of (a) the total fees you paid to us in the [SIX (6)] months before the event giving rise to the claim, or (b) [AMOUNT].
16.3 Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
17. Indemnity
You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Platform, your Content, your Products or Sessions, or your breach of these Terms or any law.
18. Assumption of Risk (Sessions)
You acknowledge that physical contact services carry inherent risks, including discomfort, aggravation of existing conditions, or injury. To the extent permitted by law, you voluntarily assume those risks and release the Company from related claims.
19. Governing Law and Disputes
19.1 These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law rules.
19.2 The parties will first attempt to resolve any dispute informally by contacting [SUPPORT EMAIL].
19.3 If unresolved within [30] days, disputes will be [submitted to binding arbitration in [SEAT] under the rules of [ARBITRAL BODY] / subject to the exclusive jurisdiction of the courts of [JURISDICTION]].
19.4 [Optional: Claims must be brought individually; class actions and representative proceedings are waived, where permitted by law.]
20. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by email or in-app at least [X] days before they take effect. Continued use after the effective date constitutes acceptance.
21. General
21.1 Entire agreement. These Terms, together with the policies referenced in them, form the entire agreement between you and us.
21.2 Severability. If any provision is held unenforceable, the remainder stays in force.
21.3 No waiver. Failure to enforce a provision is not a waiver of it.
21.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
21.5 Force majeure. We are not liable for failures caused by events beyond our reasonable control.
22. Contact
[Soleae Feet INC] [800 North King Street Wilmington Delaware 19801] Email: [A1b4@soleaefeet.com]
This document is a general template and does not constitute legal advice. Consumer protection, distance-selling, second-hand goods, massage/bodywork licensing, and marketplace liability rules vary by jurisdiction — have a qualified lawyer in your operating market review and adapt this before publishing.